The fear I have, is that some of these groups won’t quit...Even if Chick-Fil-A survives this episode well, the publicity baseline for this company has been established. Look for upcoming “staged” incidents, youtube videos, etc. of alleged discrimination by employees or customers...10-15 of these a month can be quite damaging. And the media will play right along to help...
There better be some communication between front office and store managers (training, etc.) on how to handle job applicants, managerial promotions, and how to handle tough customers...