Truett Cathys FiveStep recipe for Business Success
1. CLIMB WITH CARE AND CONFIDENCE
2. CREATE A LOYALTY EFFECT
3. NEVER LOSE A CUSTOMER
4. PUT PRINCIPLES AND PEOPLE AHEAD OF PROFITS
5. CLOSED ON SUNDAY
I was not so committed to financial success that I was willing to abandon my principles and priorities. One of the most visible examples of this is our decision to close on Sunday. Our decision to close on Sunday was our way of honoring God and of directing our attention to things that mattered more than our business.
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Here's some history. Chick-Fil-A