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This is the American Customer Satisfaction Index. They survey 80,000 people on questions relating to dozens of markets and industries, spanning hundreds of companies and even the government.

Well then, the study would be faulty, no matter who conducted it. A study asking a question of the general public, about a product that they haven't used, would be completely flawed. The only people that can answer a customer satisfaction survey about a certain product, would be the people who purchase it and used it. Putting the question to somebody that doesn't use a particular device, is stupid. It's like asking a Chevy Impala owner how satisfied he is with Cadillacs, which they never owned or drove.

Fact is that, only iPad and iPhone users would have to be asked those consumer satisfaction questions about those gadgets, and, as we all know, they are fanatical about Apple stuff, no matter what it is, or how good or bad it is, and so, the results will always reflect that irrational behavior from the iFanatics. It would be like asking a hard-core. life-long democrat, how he feels about Obama. Right or wrong, and no matter his performance, that democrat will never say anything bad about Obama. Try reality for a change.

Well then, the study would be faulty, no matter who conducted it. A study asking a question of the general public, about a product that they haven't used, would be completely flawed.

Are you being purposely dense? Everybody is being asked questions about companies they deal with and products they use. It is random among all users, not targeted to die-hard fans of any product. This means that for smart phones they ask users of at least Nokia, HTC, Samsung, Motorola, Apple and Blackberry how they like their products.

As noted, nobody has ever scored as high as Apple does. Also, note that Motorola and Blackberry users are liking their phones less and less recently.

as we all know, they are fanatical about Apple stuff, no matter what it is, or how good or bad it is

They ask a random cross section. Apple has sold at least 200 million iPhones to all types of customers, from casual people who just want a phone and liked that one best to total "fanatics." The odds of the survey being loaded with "fanatics" are extremely slim. You are the one having problems with reality if you think there are actually that many "fanatics" out there.

It would be like asking a hard-core. life-long democrat, how he feels about Obama. Right or wrong, and no matter his performance, that democrat will never say anything bad about Obama.

You are, of course, absolutely wrong. He has caught a lot of heat from the left for not closing Guantanamo, keeping up those deadly drone attacks, and stepping up prosecution of marijuana dispensaries. The anti-gun crowd is really pissed because, based on his record, they expected some gun bans to have come through by now, and the only gun legislation he's signed allowed carry in national parks.