The only solution to your complaints regarding technology, from Microsoft or from flight technology, is to, create the perfect system, where the systems will have artificial intelligence, to the point where, human intervention is never required.
We’re not there yet, unfortunately.
So, we’ll have to put up with less than perfect technology until then, which means, that the current technology will be managed by the less than perfect humans, and designed by those less than perfect humans.
Not a complaint, just a statement of status quo. Anything of sufficient complexity will always require people who know how it works for the zillions of potential cases where it won't work as planned. The artificial intelligence can only go so far as people programmed it to go.