Years ago I bought a blouse on clearance there. It frayed at a button hole after the first washing, so I returned it. They sent it to a seamstress who repaired it and called me to pick it up when it was ready. If I liked a certain robe or other item, they'd take note of it and call me when it went on sale or clearance. We moved far from any Nordstrom store, but I recollect Nordstrom customer service as exemplary.
You are right, they have great customer service. I’ve pretty much always relied on them for the clothes my family needs.
Nordstroms Rack is my fave place to shop. Love love love their clearances. About 3 weeks ago I was looking at a really nice pair of cork wedge sandals, initial price $100. They had been marked down to $14.99. When I took them to the register they rang up at a penny. I looked at the gal and said ......really? She laughed and said.....yes. Another great buy was a pair of originally $400 high heel sandals for $18, Juicy Couture tops for $10, etc. etc. I go about every 3 wks just to scan the clearances.
I buy lots of really nice stuff there for less than I would pay at Walmart.