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I do not know if this is authentic but a post on the YouTube site:

From TA's President: On May 23, all of our location mgrs were reminded to fly the American flag on Memorial Day. We also distributed over 75,000 American flag decals to customers at our locations in recognition of veterans. Obviously, our franchisee-operated site in Denton, TX, failed to comply. For that, we sincerely apologize. Despite the dangers associated with a customer climbing a pole, we applaud the actions of the driver in reminding us of the sacrifices made by service men and women.
TAPetro

If true, then it was the local manager who failed to put it up and then took it down. I would also point out that the end of the video where the flag is missing is at sundown. No excuse for it not being up in the first place but perhaps it was taken down because of sunset. This would be proper protocol. I would also note that there was no line on the pole. It is possible that the reason there was no flag in the first place was because the manager was too lazy to replace the line rather than a calculated disrespect. I would urge that all avoid rash judgment until all is known.

I would urge that all avoid rash judgment until all is known.

WRONG! Proper Freep protocol is to scream and shout, denounce whoever the media or youtube says to denounce and ignore any other options.

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Denton Travel Plaza, Denton Interstate Corporation
6420 N Interstate 35
Denton, TX 76207-1419 map
About Travel Centers of America
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Truck Stops and Plazas in Denton, TX

Gasoline Service StationOther Gasoline StationsTravel Centers of America in Denton, TX is a private company categorized under Truck Stops and Plazas.

Our records show it was established in 1996 and incorporated in Texas. Register for free to see additional information such as annual revenue and employment figures.
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Jim Mullens Site Manager
Peggy Mullins Finance Executive
Paul Schmieder President