Used Proflowers several years ago, bought flowers for my grandmother’s funeral. Don’t plan to use Proflowers in the future. They were the only company among this list I ever did business with. I don’t use Carbonite. I have my own file backup system in place. Most people don’t bother, but I do. External drives are relatively inexpensive, and backing up is relatively easy these days. There’s no reason more people could be doing it themselves.
In dealing with a lot of home users, many of them are too ignorant or clueless about how their box runs.
My main dread is legacy email such as outlook express, eudora or Earthlink TA 2003. Most of the time I can get a copy or export/import to work to live mail or something else. There have been a few that had problems. After much grief and effort in a couple of those cases and getting all their precious messages back, they said stuff along the lines of “that’s all old and I don’t need it anyway”.
My new policy from now on is before I get involved with any kind of move or migration from an older XP box to a 7 unit is to have the user establish some kind of gmail or yahoo account and let them sort what is important to them before I touch it just in case the usual methods fail.