I hate self check-out. If the store offered a 20% discount off of my purchase so I can play store employee, that would be a different thing altogether.
In fact, I will (and have) waited in the one extremely long line with a human being as a checker, simply to avoid becoming Albertson'd de facto employee...
As for chatting with the checker, I like it, it's friendly. Nothing wrong with taking the time to be nice to the person helping you.
Its not just you. I really loathe the damn things and like you hate being used an an unpaid employee. Give me a 10% or more discount and maybe I will use them. Otherwise no.
Publix in the southeast said they’d never put in self check out lanes because it’s not good customer service. What I want to know is if Channel the Checker wants to tell Cindy the Customer all about Peggy’s pregnancy, is that good customer service?