Arrest the agents and every single manager up the ladder! This behavior is uncivilized, abusive and simply intolerable.
Would have served them right if the 95 year old, stressed as she probably was, had peed and defecated on the searchers--only it would have embarrassed her more than them.
These people are shameless. They are the living definition of taking a tiny bit of power and extrapolating it in order to dictate to everyone.
I no longer even contemplate flying.
vaudine