That is completely unacceptable.
I’m hoping it was an off night. There were two Drs. at the VA emergency room and several major medical emergencies. SIL ended up way down on the list. Funny thing was, he called the VA for an appointment for his stomach pain and they told him to get down to the ER immediately because it might be his pancreous.
My husband goes to the same VA hospital. He’s had a couple of bad experiences, but over all, is satisfied with his care. He really likes his doctor.