If we say, “The Muslims”, speaking in general how are we different than the murderers who say “The Christians”. It is better to say “Certain Muslims”, or “those Muslims”. Prejudice generates hatred. “Those Muslims who slaughtered those innocent people committed a grave atrocity. My neighbors who are Muslims are righteous people who are likewise appalled and offended.”
Well, one is words; and the other is an actual act of murder for one... if you can't see a difference, I don't know what to tell you.