[conservatism_IS_compassion]

"While I commend Apple's innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide

Agreed.

"I believe it is incumbent upon Apple to address this flaw in a transparent manner," Schumer wrote.

I believe it is incumbent upon Apple to refund the money of anyone who finds it unfit to the service for which Apple sold it. That is a transaction which relatively few seem to wish to exercise. The question of how many make that choice - or rather, of how many more people do not make that choice than do - is vital to Apple. Apple certainly will take whatever practicable action it legally can to maximize that number, whether a someone who undoubtedly has no idea what a decibel is or how that relates to the issue at hand "demands" it or not.

[RachelFaith]

I believe it is incumbent upon Apple to refund the money of anyone who finds it unfit to the service for which Apple sold it.

I think they already DO this. Since no iPhone sold is yet past the 30 day mark, 100% of any customers can return it for any reason.

That is a transaction which relatively few seem to wish to exercise.

Agreed. And so the question becomes WHY? It may be that whatever problem is occurring is more perception that reality or it could be that only very very few have any issue, and this is much ado about nothing.

Apple is going to do SOMETHING about it today. Likely extend the warranty period, and replace any who think they have a problem and tell the naysayers to kiss it.