“An accountant? ‘Nuff said.”
An accountant for the State of Tennessee...that is enough said. How in the heck could a professional accountant not understand the terms of this program...she knows that it is what the written contract says that matters. But, government worker, expects something for nothing. Heck, there whole career is about making money and benefits in return for as little as possible.
Said "accountant" is a state employee. Maybe there's a bit of title inflation here, and she is really a data entry clerk in an accounting department, or a very low level book-keeper.