You have my sympathy. We’ve been very fortunate that our HOA folk have endless patience. I dealt with one particularly nasty individual (not part of the HOA but the one making the noise to them) who called me and berated me for over half an hour about my dad’s car in front of our home. This occurred on my father’s birthday, the first one I’d dealt with after he passed away. The next day I called the HOA in tears, still upset by the jerk. She was very kind and we came to an agreement about what to do with the car (it was still in probate). I gathered she’d dealt with the jerk on numerous occasions from the pained tone she took when discussing him. ;-)
You let a guy berate you on the phone for over half an hour? Man...I would’ve hung up on him in about 30 seconds flat.