“Like the employer who fails to promote an employee because she does not sufficiently conform to the feminine stereotype, restaurant owners share in the blame for utilizing a pay structure that turns unenlightened customers into the ‘boss’ in charge of determining a server’s take-home pay,” she said.
Request for Professor Colb: Go out and open your own restaurant. Then you can make all the decisions yourself. You can even put up a sign - to which I would adhere - that says “Unenlightened Customers not Allowed.” And, yes, whenever we pay someone for doing something, we are the defacto “boss.” It’s called reality, dear.
You are something even more important than the Boss, you are the “customer”