Been a USAA member for several years, recently had a claim after an auto accident in a rental car in GUAM. Service was EXCELLENT, they were able to obtain documentation that I needed but could not get on my own and then posted them in PDF format online in my account under “my doccuments” — service EXCEEDED my expectation... having said that if USAA says to do this...... then JUST DO IT !! passing it on..
Just switched credit card to USAA and, more recently, Homeowners and Auto. My daughter has been with them for a few years and has had some of the best service she’s ever experienced. My few calls to them have ALL been with US citizens living and working HERE who actually cared about getting it done.
BTTT
Goodness, it's a good thing your accident didn't cause that island to tip over! ;-)
I've been a member of USAA since my teens when I got my first auto insurance. They now cover most of my insurance needs and then some.