Sat next to a cop (Sgt I believe) at LaGuardia on my way home from a business trip. He was a bit of a wreck. He was sick on 9/11 and missed work. He was stationed at the WTC station (don’t know specifics). He is now depressed because all of his friends were killed and he was spared by a fluke. He felt guilt for not dying with them.
It was in person, it was real. To say cops weren’t there is a crock.
Your story makes it all the sadder that she would say something so heartless.