Do you have any more info on that or know of any websites that have chat rooms for solving any of those problems?
Here is a story about the ending of the contract, which will happen at the end of this year:
http://uk.reuters.com/article/rbssConsumerGoodsAndRetailNews/idUKN1342512720090114
Here is a Powerstroke forum that has some tech help areas:
http://www.powerstroke.org/forum/archive/index.php/
Hope this helps.