No, genius, 911 is the EMERGENCY CONTACT NUMBER for police, fire, ambulance.
Unless it's a genuine emergency, intelligent people will look in the front of the telephone directory and call the LISTED NON-EMERGENCY contact number for whichever service they wish to contact.
As another poster wrote, the MINIMUM fine for being as stupid as this woman should be $911, PER CALL.
It is the contact number for PUBLIC SAFETY ASSISTANCE. The legislature gave neither you, or any other bozo, badge, or not, the power to determine the validity of a call for PUBLIC SAFETY ASSISTANCE, other than to determine if the call was made falsely. A violation of FL812.014(a) was in fact in progress, SO THE CALL WAS VALID!
Where do you find a phone book these days, excepting your home? I forgot my cell phone one night and had to call my son - I drove 10 miles to places that used to have pay phones and they’d all been removed. So no phone books. When I once called the local police to report my NON emergency - my son’s bike had been stolen - they told me I had to call 911. I said “But it’s not an emergency!” and they told me I still had to call 911.