Then why in the freakin world do I have to press one in AMERICA to communicate in English when I call an automated phone service?
I’ve traveled to many foreign countries. Routinely I was able to find someone on the street who spoke English if I needed help with something.
However, go to any street corner in downtown Los Angeles and you won’t have a snowballs chance of finding anybody who speaks English.
Why do you need to press one for English? Because businesses don’t like losing potential customers who prefer Spanish.
The existence of Spanish as a second language is troublesome for national unity, but we’ve been through this before with German and Polish and other languages. The second generation speaks English, even now with Hispanic youth.