I have never met a user who was remotely interested in the workings of their computer. If they ask me what time it is, they don’t want me to tell them how to build a wristwatch.
Actually I’m a mainframe guy. I don’t do Tech Support. I retired from that a decade ago. And my users loved me and gave me good cigars when I left.
Congrats to you.
But telling people that they’re too dumb to own a computer is rather elitist and ignorant.
It’s people that don’t know computers that keep most IT people employed.
You don’t need to explain to them how it works, just what not to do to make it stop working.
By educating them a bit it makes your job allot easier.