I am SORRY that I got a DELL with Vista. I tried to write them a personal letter that came back! It is easier to crack the code to get into the computers at the PENTAGON than to be able to speak in ENGLISH to someone at Dell. I tried to roll back to XP, and it wouldn’t let me. I sold mine in France. I pity the poor people that had to find drivers to get it to run. I’m using Apple, I saw the light! And I don’t have so many ISSUES that cause my blood pressure to rise. Life is a bit easier now.
Try early in the morning. The Indian reps take over in the early afternoon (PST). Problem is, (most of) Dell's American reps are less than competent, so one is often better off taking to India.
I got a Dell with Vista about six months ago. Big mistake. The daily upgrades screw things up on a regular basis, and it's snail slow. ...even with my 2 GB RAM. One of the Indians suggested I upgrade to 4 GB RAM (for $100), which is the computer's limit. Not sure what I'll do.
It is easier to crack the code to get into the computers at the PENTAGON than to be able to speak in ENGLISH to someone at Dell.
Use Dell tech support 'Chat'. Dell insiders claim support read English better than they speak it. My experience bears it out. Give it a try.
“I am SORRY that I got a DELL with Vista. I tried to write them a personal letter that came back! It is easier to crack the code to get into the computers at the PENTAGON than to be able to speak in ENGLISH to someone at Dell.”
Exact same experience here, but with XP. I finally gave up trying to work with Dell and took the brand new PC to a computer shop where they were able to get it working for me. Still having some minor problems, but they are easily handled for my purposes.