Yep, we have to kick, scream, crawl and practically baby sit NCR. During the Christmas season, which is our busiest time of the year like most retailers, we had several stores that had 2-3 weeks of a register being down without being fixed. Finally our corporate store support had to drive several new scales/register equipment to the stores ourselves even though NCR is contracted to have 4 hour response time and 2 day max if a part needs to be ordered. They have been awful since the first day we switched to them (about 3 1/2 years ago). Takes about 20 minutes for a store to reach them and frequently our seasoned Front End Managers are as or more knowledgeable than the level 1/2 techs.
NCR 'services' our hundreds of always a problem self scan registers.