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To: groanup; grey_whiskers

“So because you have trouble with Dell and HP tech support”

Offshore call centers don’t work. Companies continue to try but in the end the language, culture, and knowledge issues are just too great. Customers get pissed when the customer service rep is reading from a faulty script and refuses to step outside their process. Forget about getting a manager or real resolution. But I guess customers are wrong for wanting customer service.

“Wal Mart has power to push prices down then capitalism must be a bad idea. Wow.”

Walmart was a great example of capitalism. Now its a great example of a monopolistic empire that is suffocating under its own weight.

JMHO


144 posted on 02/24/2008 4:11:58 PM PST by driftdiver
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To: driftdiver
There is a company here in Georgia that builds and sells computers and guarantees telephone tech support within 15 seconds. There are alternatives to Dell and HP.

We have anit trust laws, although they are used for political assaults way too often.

148 posted on 02/24/2008 4:50:28 PM PST by groanup (Don't let the bastards get you down.)
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To: driftdiver
I like the story of the red flyer wagons... an American company for about 100 years, average salary was about $14.50 per hour, people took great pride in their work.

Walmart starts to sell them, sells tons of them. Tells the red flyer company they want to be the exclusive customer and they expect deadlines met. Walmart had put a lot of the other companies selling red flyers out of business, so the red flyer company is kind of in a quandry and has to comply with Walmart. This went well for a while until Walmart started demanding lower and lower prices - red flyer company can't lay off or they can't meet demand... so the whole dang company gets sold off and goes to China where they sure can meet the price point and demand. In fact, Walmart makes a bundle on the red flyer wagons because they aren't any cheaper now than when the red flyer company made them in America.

The town that red flyers were manufactured in was devastated because a lot of other storefront businesses are affected when a company goes bust.

150 posted on 02/24/2008 5:45:32 PM PST by american colleen
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