I wish ACE Hardware would do the same. LAST JUNE I bought an RCA mini-movie camera (works great) with a $30 mail in rebate, which I dutifully mailed in with all the bells and whistles required (receipt, UPC, etc.).
After three months of no response, I wrote ACE corporate headquearters. They said the company that handled rebates went bankrupt. So sorry.
I asked them to nonor the rebate and at first they said it wasn't their problem. Then they offered $15.00 if I would send in copies of the receipt, etc. I did, Twice. Four months later I am still waiting - no response - no nada.
Think I'll write RCA just for grins and see what they will do. This has become a cause celebre with me.
I’m not a fan of Best Buy at all but I do like the fact that all of their rebates are instant now. Many people have problem with rebates from every company which is why I never buy anything based on the rebate price (eg if Best Buy has a laptop for $450 and Circuit City has the same laptop for $600 with a $200 rebate, I’ll grab it at Best Buy).