[rb22982]

We often make the claim that social welfare policies are to blame for laziness in people who obtain welfare benefits. A store having a liberal return policies should not be surprised when unscrupulous people exploit these policies. If the stores tighten up their policies, the problem disappears.

This is correct of course. However, it ignores the point as this greatly inconveniences normal, legitimate customers.

[pnh102]

However, it ignores the point as this greatly inconveniences normal, legitimate customers.

Normal customers usually return defective items, or if it is an article of clothing, they may exchange it for a different size, or maybe even have a case of buyer's remorse every now and then. These kinds of customers are not the "serial returners" to which this article refers.

Most stores have no problem accommodating good customers which make sensible use of return policies. However, all retailers should guard against people who abuse these policies.