I’d say it’s a 5 over the limit type offense at best. Not something that needed to be cuffed. And I think the manager was not being smart and the cop was over the line. I’m back to my 33-33-33 blame percentages.
If it doesn’t end in a reprimand for the cop and a settlement for the older Floridian, it has escalated into a national public relations nightmare, one that could have been avoided with better procedures.
Since the woman wasn't listening to the officer in the first place, for 20 minutes as customers were forced to wait in line for her, what would you suggest he should have done? I think he tried pretty hard to handle it diplomatically.
I can't think of any better procedures that would have made any difference in this case.