I'd really like to know some more details about this because it sounds wrong, especially since guns were among the stolen goods. I had two different break-ins during my 20 years in Houston and the police were extremely concerned and wrote reports, and there was no really valuable or dangerous items taken. And, if I recall correctly, my insurance company wanted the police report to confirm that there was a break-in.
I don’t know what to tell ya. You got good service.
My mileage has varied.