So rather than spend the money to upgrade their bandwidth, they cut the services?
“So rather than spend the money to upgrade their bandwidth, they cut the services?”
Uh, yeah, as does every ISP. Like any other business, they try to cut costs and maximize revenue.
IN fact, the last Comcast contract I saw said “best effort” or words to that effect. If you want guaranteed bandwidth, you need to get your own fiber uplink to a major backbone — call Level3, UUNet, etc etc.