You make an lot of statements as if they were FACTS, yet commercial law is state by state, so there are many different, likely conflicting, sets of situations and laws that you are stating as facts. How do you reconcile that?
This is a private business exchange and different than the cops regulations until the cops are called in.
Which part of what I said seems wrong to you?
The scariest part of this work is that the store wants you to stop the suspected shoplifter without force and without knowing if they are armed.
I used to work in a prison and I wouldn't trade jobs with her.