[Williams]

I don't think the issue is whether an Indian engineer can be just as good, the issue is whether the company hires, trains and manages good tech support or lousy tech support.

In my experience the tech support became brain dead about 10 years ago, and the language barrier is just an added inconvenience. The tech people take you through teh same basic steps no matter what your problem, and they don't understand the system. The answer is either written down for them or it isn't.

[theFIRMbss]

>The tech people take you through teh same basic steps no matter what your problem

A millions years back,
I built a computer from
Heathkit. The display

had a glitch. I called
their tech support (Michigan)
described the problem,

reviewed schematics,
and the guy decided it
was a solder bridge

in the vertical
retrace circuitry. After
I hung up, I checked

the terminal board
and, don't you know, there it was--
a solder bridge in

vertical retrace!
It's possible for kick-ass
support to exist!

[randog]

Support has always been an expensive proposition for tech companies.