[mcshot]

Their outsourced “reformat” customer service is one reason I’m a former loyal customer. They earned it.

[PAR35]

I was going to comment about how sending those customer service jobs overseas has really worked out for them.

[DouglasKC]

Their outsourced “reformat” customer service is one reason I’m a former loyal customer. They earned it.

Precisely and exactly. When are high tech companies going to learn that people HATE dealing with foreign customer service reps? If Dell was smart they would immediately scrap all of their foreign support, move everything to America and then start a massive advertising campaign based upon the fact that they DON'T have foreign tech support.