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While I strongly dislike dell because of hteir poor quality computers, I’ve never understood the extreme dislike most people seem to have for the Indian tech suppport staff. I’ve yet to speak to one (and believe me I’ve spoken to many from various companies) that I couldn’t understand and who wasn’t polite and didn’t do their best to resolve whatever issue I might be having.

Frankly I’d rather have an indian than a lazy snippy young american who speaks broken eubonics. (avoid sprint unless you want that kind of help)

I’ve never understood the extreme dislike most people seem to have for the Indian tech suppport staff.

Oh come on. You think people like repeating "huh" 50 times over the phone? You think Americans like buying a product in America, and then are forced to call overseas 9,000 miles away just to ask a question, when the company could have built their support centers and provided jobs for our young people right here in the USA?

Communicating with the Indian support staff goes kind of OK if the caller knows the jargon and the computer inside out. I can usually (95%) guess what the tech is referring to.

Less technically oriented people have trouble because the Indian simply does not have the cultural background and intimate knowledge of American English to tease out what exactly is wrong. In one instance, things went so far as the tech a ordering a replacement hard drive, when a simple Detect and Repair fixed the problem once I got involved.

While I strongly dislike dell because of hteir poor quality computers, I’ve never understood the extreme dislike most people seem to have for the Indian tech suppport staff. I’ve yet to speak to one (and believe me I’ve spoken to many from various companies) that I couldn’t understand and who wasn’t polite and didn’t do their best to resolve whatever issue I might be having.

My only experience with Dell tech support was not encouraging. I called to get an RMA for hardware failures in a laptop. Forty-five minutes with a tech support person in India (uninstalling and reinstalling software) was not going to resolve the problem. Finally, the third person (not in India) I spoke to gave me my RMA. Everyone was polite - but if part of the keyboard doesn't work, same side speaker doesn't work and touchpad doesn't respond software re-installation isn't going to cut it.

Remember, also, we have paid for that warranty service on top of the price of the computer.

I’ve never understood the extreme dislike most people seem to have for the Indian tech suppport staff. I’ve yet to speak to one (and believe me I’ve spoken to many from various companies) that I couldn’t understand and who wasn’t polite and didn’t do their best to resolve whatever issue I might be having.

I concur. I had a Dell and I had to call to try and fix something. The CSR I spoke to was articulate, professional and quickly helped me resolve the issue.

Personally, if I was the owner of a large company, I would outsource the Customer Service call center. Customer service isn't a revenue generator. I don't think companies are required by law to provide phone-based customer service at all. It is done as a courtesy to please customers. Might as well do it as cheaply as possible.

Dell is losing customers not because of their outsourcing call centers but because of people like me. After 15+ years of using Windows based PCs, I went and replaced my old Dell with my first iMac last week. This decision had nothing to do with Dell --I actually really liked my Dell. It had everything to do with Windows. After endless problems and hearing horrible reviews about Vista, I threw in the towel and said "goodbye" to Windows.

I’ve never understood the extreme dislike most people seem to have for the Indian tech support staff.

Not Dell but Chase, they start off by lying and saying their name is Bob, yeah right.

>>I’ve never understood the extreme dislike most people seem to have for the Indian tech suppport staff. I’ve yet to speak to one<<

This is a joke, right?