What most people do not know, or do not want to admit, is that a company lives or dies with it’s sales force. You cannot stay in business if you do not sell anything.
duh! Circuit City’s problems arise from their business practices of pushing meaningless extended warranties they never honor without contacting the BBB or state attorney’s office, plus the bait and switch tactics used for years. This is the main reason for their sales drop IMHO. Their employees are generally knowledgeable and helpful but are forced to up sell BS.
I had a friend of mine who used to work as a salesman for Circuit City years ago. He made good money but that was because he generated good sales.
Must be the same guys that ran “Service Merchandise”.