I believe my complaint was the first if not one of the first when I called them on Thursday, April 12 to ask them if it was normal for my dogs to be gulping water after eating their Venison and brown rice formula. I purchased the bag on Tuesday, April 10 and started feeding that evening and my 5 dogs went into the pet hospital on Friday morning, April 13 with varying drgrees of kidney failure. I called the company again on Saturday and at that time they told me they had had several other complaints about the product. I let my feed store know about the tainted product and on Monday morning, April 16, they went to the Natural Balance website and it showed the company was voluntarily recalling the dog & cat food. I then called the Dallas office of the FDA(which oversees a three state area) to file a complaint and the man told me that I was the first to complain on that particular dog food , dry kibble. I called Texas A&M and spoke to someone in their diagnostic lab of the small animal hospital and she read me an in-house memo(her words) that they(?) were still developing a diagnostic test for the dog food and were only accepting tissue samples from the kidneys and livers after a necropsy but not accepting any of the dog food itself because I wanted to have my own testing done on it. The veterinarian from Natural Balance contacted my vet yesterday and spoke to her about my dogs’ conditions and it seems to me they are doing everything they can to find out the cause of the problem although I don’t think I will ever use their product again. Anyway, one of my dogs came home yesterday but I still have 4 others in the hospital so be very careful.
http://www.naturalbalanceinc.com/press_release.html
Another pet food crap shoot. They don't make their own food, but farm it out and slap their label on it.
What a ripoff.