I don't know how any FReeper would not know to go to the media if there is an injustice...unless....
Paulat, sorry for screaming at you....I saw your other post after mine went in . ~~Pandora~~
She came in last night. Her internal clock is 10 hours ahead of hours. Today is Sunday. I will first contact the Airport manager tomorrow, then I may take it to the media.
The only thing I would like is for someone to apologize to her. And make it a nice apology, like an invitation to the airport manager's office or some official, where they shake her hand and express their regrets for what happened to her.
I don't want the swing shift customs employees disciplined. I think they were doing their job, I hope there was nothing else. But the policy they were following should be changed.
The idea raised in this thread to have telephone interpreters accessible to every customs office counter should definitely be looked at further.
But for my wife's mother, I just want someone in authority to invite her to meet with them and to let her know it was a mistake. Then she can go back home later knowing she was treated with respect and she can tell family and friends the Americans were kind to her after the incident.
Gosh, it doesn't take a beagles nose to come to this conclusion.