Seattle no good".
----
If what was posted actually happened, I would be furious with the individuals, not the city, not the airport, not the U.S., not U.S. laws unless it could be proven that how they treated the mother was policy. I don't believe it is policy and I am skeptical of the story. Translators are available 24/7 through services of phone companies if none are available on site.
It is absolutely a true story. And yes there are interpretors 24/7. See my post #24.
I think it was policy and the customs employees were following the policy.
But policy is not law. Policy can be changed quickly by a few decision makers.
I think the policy should be changed.
I'm a legal immigrant. I have some stories too that I won't disclose in this forum. Not everything is determined by policy. There is a lot of leeway.
Don't be skeptical of what Hazard is telling us because of your strong belief in policy. You are right. Treating someone like that is certainl not policy, but he is telling you a truth which some of us have experienced.