Why in the world didn't you make arrangements to meet your aged grandmother when she exited the plane?
..or have an airline agent help her through customs.
If you went to ALL the trouble to get her over here, why in the world didn't you take extra precaution to get her off the plane with assistance?
Seems to me common sense would prevail in this situation.
Many of us are a bit skeptical that you didn't know or try to find out what resources you had when it came to assisting your grandmother.
Did you not even call airline authorities or custom agency to ask questions?
Or is it easier to blame someone once the 'incident' happens.
I can't imagine letting my aged grandmother travel without assistance or helps once she arrives.
We would really like the answers to these questions.
Hostage...simple question...
How old is your grandmother?
Another poster just mentioned the existence of 'escort' passes. Seriously we did not know of them.
She had a cell phone given to her by her son. She had all the numbers to call and was told to call if there were any problems. But they took her phone away from her. But at least they called me and we were able to get her released. But we just didn't think there would be a problem is the bottomline.
When we have passed through customs before we have never had a problem, so we didn't expect one for grandmother. She really is a sweet little old lady. How anyone could think she was harmful is beyond reason.
I've heard of grannies getting pulled out of line and 'wanded' and so on. I too have been scanned and asked about my laptop.
But this was different. She's a foreigner, she doesn't speak the language. We are civilized people and we should do more to welcome people to our great country. The least we could do is put in speaker phones with speed dials to 24/7 interpreters, the same that you see in hospital ERs.
But now thanks to a poster here I am aware of escort passes and believe you me I will be looking into those passes on the next go-round.