Hostage, I wouldn't press her too hard about details. Let her enjoy being with family, take her to church, let her experience the greatness of our country. We're more than airport security and bureaucracy.
Why would Hostage and his wife leave this poor defenseless woman to go through this all by herself while they wait patiently outside? There are ways they could be involved on her bahalf getting her through customs and escorting her through the big bad terminal and airport!