Out of a 20,000 member congregation, how many people ever get to talk to the most high Warren privately anymore? With his "apologetics for Moslem Dictatorship" junkets, book signings, TV appearances, etc., how much actual face to face ministry has lord Rick done in the few years, outside the paid "ministry" staff?
He probably does'nt even know the names of 90% of his "flock". Maybe more accurate to say "can't" visit the pastor privately.
This apparently is becoming common even in some smaller churches. At a church I used to attend, you now have to go through the pastor's associate who evaluates your situation & determines if it is significant enough to "take up pastor's time".