It is difficult enough to deal with the sudden loss of a loved one. Even more difficult also having to wait for information. I fully believe that local authorities, medical response, airport response, etc. responded as well as could be under this stressful situation.
I've had 2 experiences with this, one from my own company, and one where I happened to be the only management-type that was accident qualified in the airport at the time, and had it dumped in my lap...
Between upset families, and maniacal media desperate for the crying mother shot, airport authorities have thier hands full, and can only stand there and be screamed at..
While this sounds like a pilot-error accident, I can't help but feel for the 3 or 4 part-timers that just got this dumped in thier laps..
The "Crash Packs" are the LAST thing your thinking about at 6am...