I work in a small law firm. One of our clients came in to fill out some paperwork and brought his 3 year old with him. (He didn't bring anything for him to play with or to keep him occupied.) The "child" proceeded to take apart a post-it pad, sheet by sheet until there was a pile of post-its on the table. I happened to walk into the conference room and saw what he was doing. I took what remained of the pad away from him. The father, sitting right there, was oblivious to the whole thing and said, "Oh, (name). That's a no, no. (then to me) I'll put it back together." SHEESH! He never "put it back together". I ended up trying to stick the pad of post-its back together so we could use them.
"I ended up trying to stick the pad of post-its back together so we could use them." Wow, you guys must buy some really expensive post-its. Seems a trivial price to pay to help a paying client regardless of how thoughtless he may have been while filling out some paperwork. Why didn't you have an aide run the paperwork to the father's office or home? Who's idea was it to have the father come to your office? I can vividly remember many times when I'd get a call for some signatures and managed to have my kids with me. Usually one of the receptionists would immediately take charge of the kids without asking. Many times they just sat bouncing on the knee of one of the partners while we all exchanged lies and generally did our business. Typically a couple of legal pads were forfeited. Other times a couple of dry erase markers and a white board were tossed into the volcano of sacrifice. |
All the folks in my office have a basket of toys and books in their offices for the client's kids that visit.