[NY.SS-Bar9]

I think Dell has taken a page from this manual. I called to inquire about an Employee Purcahe Plan discount and the conversation was bizzare to say the least.

Me: I am calling to see how much I save with my EPP.

Dell: So, what do you use your computer for?

Me: I am just trying to figure out this disount.

Dell: Have any kids? How old?

This went on for 45 minutes and three sales reps before I found out I would save about $20. if I went with the three year warranty.

No thanks Dell, I am going to build my own.

[razorback-bert]

My Dell laptop crashed, to get the support I needed (drivers) I kept getting told I needed to buy an extended warranty for only $49.95 for one year.

I finally found most of the drivers, I needed to get it up and running again.

Oh by the way, the manual I received with the laptop stated that enclosed was a driver cd.