I have Road Runner and I didn't have any problems...
it was a regional thing.
When I worked for DISA, I remember having issues with Level 3, mainly they couldn't ever believe something of theirs was down.
Level 3 pulled a bonehead play. It reminds me of when I was a kid....well if you don't play my way I'm taking my ball home and no one can play.
Childish behavior from companies that should know better.