[Burlem]

If your scenerio is correct, then I would agree. Reading the article I did not get that, but maybe you are correct.
Her picture shows a very plain Jane, not sure I would call her ugly. She has buck teeth which is sad, that will change your looks.

[ordinaryguy]

Do you think they would have picked her for the cosmetic surgery if they couldn't get her family to criticize the way she looks? I've never seen the show, and never plan to, but I'm guessing that they preface the surgery with the interviews about how bad things have been for her, how much she needs the surgery, and how much her life would change if she had it.

I seriously doubt they would pick someone if everyone around them said she was great the way she was, and really didn't need the surgery.

I think ABC was wrong to be exploiting her and I think it was cruel to change their mind at the last minute simply because it wasn't convenient for their schedule. However, I also think that the woman put her family on the spot - a spot I would have hated to be in. I believe that she needed them to say talk up how much she needed the surgery, in order to be chosen.