That is very restrained for me. My letter to Sen Kennedy after the military lost my uncle's medical records wasn't so nice. My uncle was a Viet Nam huey pilot, retired after 30 years.
He could not get VA treatment of his Non Hodgkins Lymphoma until they found his records, which was amazingly within 2 weeks of my family's lettter campaign to Kennedy, Specter & Helms
If only a letter to Kennedy could include a little spring and a hammer.