[Rockpile]

"Tried filling out the email form on the site with the details of the problem - and when you hit send it gives an error message every single time"

That is exactly what the General Electric site for appliances does. Bought a new place last year that had a brand new, never been used GE wall oven that did not work. Me and wife went though a living hell trying to get ahold of a human being to get a repairman out. The GE website would NOT work. You filled out the complaint form and when you try to enter you're not allowed to. Overall it took us 5 weeks to get the oven repaired. {Bad touch screen board}.

Bought some lightbulbs two days ago. Sylvania.

[Rockpile]

When I finally reached a human being at a call center after nearly an hour on the phone it only took about two minutes fo actual conversing. Between wife and me it took several dozen tries on the phone and the internet to get customer "service" from GE. I won't buy another GE product.

We just got a new washer and drier two weeks ago. I hope that Whirlpool is better.