There's not a person on the planet who hasn't said something that they later regret. The poor guy immediately realized what he'd done, apologized profusely, groveled way more than necessary but it wasn't good enough for that hateful biddy. As another poster stated, the woman's anger is misplaced, she should be mad at her daughters, not the dispatcher. I guarantee those kids have caused her many, many more problems than the dispatcher did.
It takes a village and a 911 operator to raise a village idiot and her mother s/Hildabeast!!