Is that the one who says only if she has no guardian can they take her? Kind of absurd, if the guardian is suspect in abuse or neglect, you must defer to the guardian and not protect her? Maybe in Greer lala land, but doubtful in the real world. So you aren't aware that DCF itself says they can't or won't do so. Neither am I.
I have not heard anything out of DCF saying they can't or won't go in.