"In this particular instance (she's not young) attitude is everything. I'd much rather have a waitress or bartender who's 45yo, plain looking, but genuinely friendly and who truly understands service, than a 20yo bimbo with nice legs, big honkers, and a gigantic chip on her shoulder."
I agree with you completely. If I order an Old Fashioned, I want it made correctly a lot more than I want to look down the waitress' blouse. But that's just me. Since this woman had been working at Harrah's for 21 years already, I'd guess she was a competent bartender.
This cult of beauty that so many people here seem to have joined is annoying as the dickens, IMO. Models need to be beautiful. Bartenders don't.
"Models need to be beautiful. Bartenders don't."
Add stewardesses to the need to be beautiful column....